Privacy policy

 

Updated on January 20, 2026

 

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Device Information

Examples include:

  • Web browser, IP address, time zone
  • Cookies and similar technologies
  • Pages viewed and referring URLs

Order Information

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment gateways)

Customer Support Information

Information you provide when contacting us for support.

 

2. How We Use Your Personal Information

We use your personal information to:

  • Fulfil and manage orders
  • Process payments and arrange delivery
  • Communicate with you regarding orders, returns, or queries
  • Screen orders for potential risk or fraud
  • Improve and optimise our Site
  • Send marketing or promotional communication (only where permitted)

 

3. Sharing Personal Information

We share your personal information with service providers to help us provide our services, including:

  • Shopify, which powers our online store
  • Payment gateways
  • Shipping and logistics partners
  • Analytics and marketing service providers

We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.

 

 

 

4. Behavioural Advertising

We may use your information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by:

  • Adjusting your browser settings
  • Managing ad preferences on social media platforms

 

5. Cookies

We use cookies to:

  • Enable core website functionality
  • Understand how customers interact with the Site
  • Improve user experience

You can control and manage cookies through your browser settings.

 

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal, accounting, or regulatory obligations

 

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for data processing
  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

 

8. Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.

 

10. Contact Information

For more information about our privacy practices, or to make a complaint, please contact us at:

Email: info@9nbeyond.com

Address: 2nd Floor, 5-5-35/143/1 A, Beside DTDC, Prashanth Nagar, IDP Kukatpally, Hyderabad - 500 072

 

11. Grievance Officer (India)

As required under Indian law:

Grievance Officer: Harika M

Email: ceo@9nbeyond.com

Address: 2nd Floor, 5-5-35/143/1 A, Beside DTDC, Prashanth Nagar, IDP Kukatpally, Hyderabad - 500 072